Privacy Policy

Chempoul Publications respects your privacy and is committed to protecting the personal information you share with us when you visit our website, place an order, contact us, or use our services.

Information We Collect

We may collect your name, billing address, shipping address, email address, phone number, order details, payment status, and any message you send through our website forms. We may also collect basic technical information such as browser type, IP address, device information, and pages visited for security and website improvement purposes.

How We Use Your Information

To process and deliver book orders.
To send order confirmations, invoices, shipping updates, and customer support replies.
To manage payments, refunds, returns, and account-related requests.
To improve our website, product listings, and customer experience.
To comply with legal, tax, accounting, and security requirements.

Payments

Payments are processed through secure third-party payment gateways. Chempoul Publications does not store full card numbers, CVV codes, UPI PINs, or banking passwords on our website.

Sharing of Information

We share customer information only where necessary, such as with payment processors, shipping partners, website service providers, or government/legal authorities when required by law. We do not sell customer personal information.

Cookies

Our website may use cookies to support cart functionality, login sessions, analytics, security, and user preferences. You can control cookies through your browser settings, but some website features may not work correctly if cookies are disabled.

Data Retention

We retain order and customer information for as long as required to provide service, maintain business records, resolve disputes, comply with tax/legal obligations, and prevent fraud.

Your Rights

You may contact us to request access, correction, or deletion of your personal information, subject to legal and business record requirements.

Contact

For privacy-related questions, contact Chempoul Publications at: [Add contact email].

Last updated: 23 May 2026